Terms of service

Terms of Service – Goodie Party Co.

Last updated: November 12, 2026

Overview

Welcome to Goodie Party Co.!

The terms "we," "us," and "our" refer to Goodie Party Co., a business based in Airdrie, Alberta, Canada, specializing in personalized party favors, custom stationery, cake decorations, edible prints, and creative party products.

Our online store is powered by Shopify, which enables us to provide our products and services to customers.

By visiting our website, placing an order, or using our services, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Nothing in these Terms limits your rights under applicable consumer protection laws.

1. Access and Account

By using our website, you confirm that you are at least the age of majority in your province or territory of residence or have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current contact, billing, payment, and shipping information.

You are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.

2. Our Products

Goodie Party Co. specializes in handcrafted and personalized products, including:

Personalized goodie bags and party favor boxes
Custom cake toppers and cupcake toppers
Decorative birthday candle arrangements
Edible frosting sheets and wafer paper prints
Personalized stickers, labels, and gift tags
Invitations and custom stationery
Painting and activity kits
Personalized snack and treat packaging
Seasonal gifts and party decorations

Most products are individually designed and made to order.

Product photographs and digital mockups are provided for illustrative purposes. Minor variations in colour, texture, dimensions, and finishing may occur due to screen settings, printing processes, materials, and the handmade nature of our products.

Products are subject to material availability and production capacity. Any material substitutions that significantly affect an approved design will be discussed with the customer.

3. Orders and Personalization

When placing an order, customers must provide all necessary customization details, including, where applicable:

Theme and preferred colours
Name and age
Event date
Product quantities
Cake dimensions
Preferred images or design references
Pickup, delivery, or shipping information

Orders are subject to acceptance, product availability, and production capacity.

Most personalized goodie bags and party favors require a minimum order of 10 units. Minimum quantities may vary depending on the product.

Custom orders are confirmed once the required payment or deposit has been received and the order details have been agreed upon.

We reserve the right to decline orders that cannot be completed within the requested timeframe or that involve unlawful or inappropriate content.

We welcome orders from individual customers, professional bakers, event planners, and other businesses.

4. Prices and Payment Terms

All prices are listed in Canadian dollars (CAD), unless otherwise stated.

Prices may vary depending on the product, quantity, design complexity, materials, and customization requirements.

Applicable taxes, shipping, delivery, and additional service fees will be communicated before the order is confirmed.

For custom orders arranged directly with Goodie Party Co.:

A 50% deposit is required to confirm the order and begin the design process.
The remaining balance is due upon pickup or local delivery, or before shipping.
Rush orders may require full payment in advance.

Orders placed directly through our online store may require full payment at checkout.

Additional customization requests, design changes, special materials, or rush production may result in additional charges, which will be communicated to the customer before proceeding.

We accept payments through the methods available at checkout and Interac e-Transfer for directly arranged orders.

Interac e-Transfer: hello@goodiepartyco.ca

Prices and promotions may change without notice but will not affect previously confirmed orders unless otherwise agreed upon.

5. Design Approval

For personalized orders requiring a custom design, a digital mockup will be provided for customer approval before production begins.

Customers are responsible for carefully reviewing:

Names and spelling
Ages and dates
Colours and themes
Text and wording
Measurements
Design elements and layout

Production will begin after the required design approval has been received.

Once the artwork has been approved, additional changes may result in extra charges and adjustments to the production timeline.

Goodie Party Co. is not responsible for errors in customer-provided information that were included in the approved artwork.

However, if the final product does not match the approved design due to an error on our part, we will work with the customer to provide an appropriate solution.

6. Production Time and Rush Orders

We recommend placing personalized orders at least two to three weeks before your event.

Production times vary depending on order size, design complexity, material availability, and our current schedule.

Production timelines depend on timely payment, receipt of customization details, and design approval.

Last-minute and rush orders may be accepted depending on availability and may be subject to an additional rush fee.

Delays in providing information, approving artwork, or completing payment may affect the agreed completion date.

7. Shipping, Delivery, and Pickup

Goodie Party Co. is based in Airdrie, Alberta, Canada.

We offer:

Local pickup in Airdrie
Local delivery throughout Calgary, Airdrie, and surrounding areas
Shipping across Canada for eligible products

Delivery and shipping fees vary depending on the destination, package size, weight, and delivery method.

Customers are responsible for providing accurate delivery and shipping information.

Pickup dates and times must be arranged in advance.

Shipping transit times are estimates unless a guaranteed delivery service has been expressly agreed upon.

We are not responsible for delays caused by severe weather, carrier disruptions, or other circumstances beyond our reasonable control, except where applicable law provides otherwise.

If an order is required for a specific event, customers should allow sufficient time for production and shipping.

Please refer to our Shipping Policy for additional information.

8. Returns, Refunds, and Cancellations

Due to the personalized nature of our products, custom-made items are considered final sale and are not eligible for returns, exchanges, or refunds due to a change of mind.

Cancellation requests must be submitted as soon as possible.

Once design work has begun, deposits may be non-refundable to cover completed work and materials purchased, subject to applicable law.

Once production has started, personalized orders cannot generally be cancelled for a change of mind.

If an item arrives damaged, defective, incorrect, or materially different from the approved design, please contact us as soon as possible.

All return, refund, and cancellation requests are subject to our Return and Refund Policy and applicable consumer protection laws.

9. Edible Prints and Food Products

Goodie Party Co. offers personalized edible printing on frosting sheets and wafer paper, as well as selected packaged snacks and treats.

Customers are responsible for informing us of any known food allergies or dietary requirements before placing an order.

We cannot guarantee that food products are free from allergens or cross-contamination.

Customers should review ingredient and allergen information before consuming or serving any food products.

Edible prints must be stored, handled, and applied according to the instructions provided with the product.

Due to food safety and hygiene considerations, edible products are not eligible for change-of-mind returns or exchanges.

This does not affect customer rights regarding defective, damaged, or incorrect products.

10. Product Safety and Proper Use

Our personalized party products are intended for decorative, gifting, or recreational purposes, as indicated in their product descriptions.

Non-edible cake toppers, paper decorations, plastic packaging, decorative sticks, and other non-food components must be removed before consuming food.

Some products may contain small parts, sharp components, or materials that are not suitable for young children.

Adult supervision is recommended when children use painting kits, activity kits, or products containing small parts.

Decorative candle arrangements containing real candles must be used under adult supervision. Paper decorations and other flammable materials must be kept away from flames.

Customers must follow all safety and usage instructions provided with their products.

11. Intellectual Property

Original artwork, photographs, graphics, branding, product designs, and website content created by Goodie Party Co. are protected by applicable intellectual property laws.

Purchasing a physical product does not transfer ownership of its underlying artwork, digital files, or design rights.

Our original designs may not be copied, reproduced, distributed, or sold as digital files without our prior written permission.

Customers may use purchased physical products for their intended purposes, including decorating cakes and preparing celebrations for their own clients.

Third-party characters, trademarks, logos, and branded elements remain the property of their respective rights holders.

Goodie Party Co. does not claim ownership of third-party intellectual property or affiliation with the owners of such brands.

Customers requesting the use of copyrighted images, logos, photographs, or other protected materials must have the necessary rights or permissions.

We reserve the right to refuse requests that may infringe intellectual property rights.

12. Customer-Provided Images and Files

Customers may provide photographs, logos, PDF files, images, or other design references for personalized products and edible printing.

By submitting these materials, customers confirm that they have the necessary rights and permissions to authorize their use for the requested order.

We may request higher-resolution files if the original image is unsuitable for printing.

The quality of printed images may depend on the resolution and quality of the original file.

Goodie Party Co. will use customer-provided materials as reasonably necessary to fulfill the requested order.

13. Optional Tools and Third-Party Services

Our website may provide access to third-party tools, applications, payment processors, or shipping services.

These services may be governed by their own terms and privacy policies.

Goodie Party Co. does not control the operation or availability of independent third-party services.

Nothing in this section limits our responsibilities under applicable law.

14. Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the content, privacy practices, or policies of independent third-party websites.

Customers should review the applicable terms before using those services.

15. Relationship with Shopify

Goodie Party Co. is powered by Shopify, which enables us to operate our online store and provide our services.

All purchases made through our store are transactions directly between the customer and Goodie Party Co.

Shopify is not the seller of our products and is not responsible for the fulfillment of orders placed with Goodie Party Co.

To the extent permitted by applicable law, Shopify and its affiliates are released from claims arising solely from transactions between customers and Goodie Party Co.

16. Privacy Policy

We respect our customers' privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Personal information may be collected and used to:

Process and fulfill orders
Personalize products
Communicate with customers
Process payments
Arrange shipping and delivery
Provide customer support

Our store is hosted by Shopify, which may collect and process information necessary to operate the online store.

Please review our Privacy Policy and Shopify's Privacy Policy for additional information.

17. Feedback, Reviews, and Product Photography

We welcome customer feedback, reviews, and photographs of our products.

By voluntarily submitting a public product review, you authorize us to display that review in connection with our business, subject to applicable privacy laws.

Goodie Party Co. may photograph its products for portfolio and promotional purposes.

We will obtain appropriate permission before publicly sharing identifiable photographs of children or other private customer-provided images.

Customers may contact us if they have privacy concerns regarding personalized product photographs.

18. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain errors relating to product descriptions, pricing, availability, promotions, or shipping information.

We reserve the right to correct such errors and update information.

If an error affects a confirmed order, we will contact the customer to discuss the available options.

If an order must be cancelled due to an error on our part, any applicable refund will be issued.

19. Prohibited Uses

Customers may not use our website or services:

For unlawful or fraudulent purposes
To submit false or misleading information
To infringe intellectual property or privacy rights
To harass, threaten, or abuse others
To distribute malicious software or spam
To interfere with website security
To reproduce or commercially exploit our original website content without permission

Automated tools and agents must not bypass website security measures, access restrictions, or other technical controls.

We reserve the right to restrict access or decline services in response to unlawful or abusive activity.

20. Termination

We reserve the right to suspend or terminate access to our website or services if a customer violates these Terms of Service.

Termination does not eliminate outstanding payment obligations or any rights and remedies available under applicable law.

Provisions relating to intellectual property, privacy, liability, and dispute resolution will continue to apply where appropriate.

21. Disclaimer of Warranties

We make reasonable efforts to ensure that our website information and product descriptions are accurate.

However, we do not guarantee uninterrupted or error-free website access.

Minor variations inherent in handmade and printed products may occur, as described in these Terms.

Nothing in these Terms excludes any statutory warranties, guarantees, or conditions that cannot lawfully be excluded.

22. Limitation of Liability

To the extent permitted by applicable law, Goodie Party Co. is not responsible for losses resulting from:

Improper handling, storage, or use of products
Unauthorized modifications made after delivery
Incorrect customer-provided information included in an approved design
Delays caused by circumstances beyond our reasonable control

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable consumer protection rights.

23. Indemnification

To the extent permitted by applicable law, customers may be responsible for reasonable losses or third-party claims arising from their unlawful use of our services or infringement of third-party rights through materials they provide.

This provision does not require customers to waive their statutory rights or assume responsibility for losses caused by Goodie Party Co.'s own unlawful conduct.

24. Severability, Waiver, and Entire Agreement

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

Failure to enforce a provision does not constitute a waiver of that provision.

These Terms, together with our published policies and agreed order details, constitute the agreement between Goodie Party Co. and the customer.

Customers may not transfer their contractual obligations without our prior consent, except where applicable law provides otherwise.

25. Governing Law and Language

These Terms of Service are governed by the applicable laws of the Province of Alberta and the federal laws of Canada.

Nothing in these Terms limits any mandatory consumer protection rights available in the customer's province or territory of residence.

These Terms are provided in English. Where translations are available, the English version will prevail in the event of inconsistencies, except where applicable law requires otherwise.

Section headings are provided for convenience and do not affect the interpretation of these Terms.