Refund policy

Return and Refund Policy

Last updated: November 12, 2026

At Goodie Party Co., we take pride in creating personalized products with care and attention to detail. As most of our products are custom-made specifically for each customer, please review our return and refund policy before placing your order.

1. Personalized and Custom-Made Products

Due to the personalized nature of our products, all custom-made items are considered final sale and are not eligible for returns, exchanges, or refunds due to a change of mind.

This includes, but is not limited to:

Personalized goodie bags and party favor boxes
Custom cake toppers and cupcake toppers
Edible frosting sheets and wafer paper prints
Personalized stickers, labels, and tags
Invitations and custom stationery
Personalized activity and painting kits
Custom party decorations
Personalized snack and treat packaging

2. Design Approval

Before production begins, customers will receive a digital design for approval when applicable.

Customers are responsible for reviewing all details, including names, ages, spelling, colours, themes, and measurements.

Once the design has been approved, changes may result in additional charges. We cannot offer refunds or replacements for errors in customer-provided information that were included in the approved design.

3. Order Cancellations

Custom orders require a 50% deposit to begin the design and production process.

Cancellation requests must be submitted as soon as possible.
Once design work has begun, the deposit may be non-refundable to cover work already completed and materials purchased.
Once production has started, personalized orders cannot generally be cancelled for a change of mind.

Cancellation requests will be reviewed individually, subject to applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if your items are damaged, defective, or incorrect.

Please provide:

Your order number
A description of the issue
Clear photographs of the affected products and packaging

If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement, correction, or refund.

5. Colour and Material Variations

Please note that printed colours may vary slightly from the colours displayed on your computer or mobile device.

As many of our products are handcrafted, minor variations in colour, placement, and finishing may occur. These variations are a natural part of handmade products and are not considered defects unless they materially affect the product's quality or agreed specifications.

6. Edible Products

For food safety and hygiene reasons, edible frosting sheets, wafer paper prints, candies, chocolates, and other food products are not eligible for change-of-mind returns or exchanges.

If you receive a damaged, defective, or incorrect edible product, please contact us so we can review the issue.

7. Non-Personalized Products

Return requests for non-personalized products will be reviewed individually.

Where a return is approved, items must be unused, undamaged, and in their original packaging.

Customers must contact us before returning any product.

8. Return Shipping

Unless otherwise required by applicable law, customers are responsible for return shipping costs for approved change-of-mind returns.

If a return is necessary due to an error on our part or a defective product, we will provide appropriate return instructions and cover reasonable return shipping costs.

9. Refunds

If a refund is approved, it will be issued to the original payment method whenever possible.

Processing times may vary depending on your bank or payment provider.

10. Consumer Protection Rights

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable Canadian consumer protection laws, including rights relating to defective products, incorrect orders, products that are not as described, or orders that are not delivered within the legally required or agreed timeframe.